Website Terms and Conditions

Thank you for visiting our website. This website is owned and operated by MRM Pty Ltd ACN 601 609 732 trading as Dura Sales. By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy (available at Terms).

You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

In these Terms, ‘us’, ‘we’ and ‘our’ means MRM Pty Ltd ACN 601 609 732 trading as Dura Sales.


You may need to be a registered member to make orders, purchase our products, and access certain features of our website.

When you register and activate your account, you will provide us with personal information such as your name, email address, telephone number, delivery address and payment details. You must ensure that this information is accurate and current. We will handle all personal information we collect in accordance with our Privacy Policy.

When you register and activate your account, we will provide you with a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username.

To create an account, you must be:

  • at least 18 years of age;
  • possess the legal right and ability to enter into a legally binding agreement with us; and
  • agree and warrant to use the website in accordance with these Terms.

Collection Notice

We collect personal information about you in order to respond to your enquiry, process your registration, provide you with the goods and services purchased from this website, and for purposes otherwise set out in our Privacy Policy.

We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services and products to you.

We may also disclose your personal information to recipients that are located outside of Australia in accordance with our privacy policy.

Our Privacy Policy explains:

  • how we store and use, and how you may access and correct your personal information;
  • how you can lodge a complaint regarding the handling of your personal information; and
  • how we will handle any complaint. If you would like any further information about our privacy policies or practices, please contact us on 1300 042 358, email us at, our postal address PO Box 42 Kallangur QLD 4503 or at our physical location Unit 3, 10-12 Russell Street Kallangur QLD.

By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

Accuracy, completeness and timeliness of information

The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up to date.

Promotions and competitions

For certain campaigns, promotions or contests, additional terms and conditions may apply. If you want to participate in such a campaign, promotion or contest, you need to agree to the relevant terms and conditions applicable to that campaign, promotion or contest. In case of any inconsistency between such terms and conditions and these Terms, those terms and conditions will prevail.

Delivery Terms

An individual may only buy a product or service after signing up for account.

Order confirmation – An email will be sent to the customer once the order has been entered into the system. If you do not receive the confirmation email, please contact us on or call 1300 042 358.

Delivery terms will be based on the courier company engaged to deliver the goods. We are not liable for any issues in relation to delivery times once the goods are with the courier company and make no guarantees.

The delivery times and pickup times will vary and will be based on the courier company engaged to deliver the goods. (Generally, courier collects from our warehouse at 3:30 – 4:30 pm daily). We make no guarantees in relation to delivery times once with the courier company.

The delivery costs are based on location of purchaser and weight of products. Delivery costs may vary.

Damaged goods: If the package is damaged on delivery, purchaser MUST call and provide DuraSales with evidence (ideally a photo) immediately. Upon inspection and discussion steps to return package to DuraSales will be communicated.

Faulty on arrival: The purchaser has 7 days (from the receipt of delivery of the product) to contact DuraSales to discuss the faulty product. Upon confirmation, steps to return package to DuraSales will be communicated. The product is then sent to manufacturer to be tested and checked. If the product is found to be faulty; a credit will be issued to the account.

If the purchaser requests quote for products. Quote is valid for 30 days.

Payment methods include direct deposit, PayPal, and Stripe.

Returns and exchanges – The purchaser has 7 days (from the receipt of delivery of the product) to contact DuraSales to discuss why this is required. Upon inspection and discussion, steps to return package to DuraSales will be communicated. Product must be returned is a “saleable condition” (minus the restocking fee; 20% of product cost) an order for a credit is issued to the account.

Force Majeure applies to purchases from this website – we will not be liable for non-delivery due to circumstances beyond our control, such as but not restricted to, COVID-19 or other pandemic, war, floods, or acts of God.

Linked sites: Our website may contain links to websites operated by third parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we do not endorse and are not responsible for the content on those linked websites and have no control over or rights in those linked websites.

Intellectual property rights: Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).

Your use of this website and use of and access to any Content does not grant or transfer any rights, title, or interest to you in relation to this website or the Content. However, if we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.

Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law. [However, you are permitted to make one copy of [insert] for the purpose of viewing the Content for your own personal use.]

No commercial use: This website is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within this website. You may not use this website, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own website.

Unacceptable activity

You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:

  • any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
  • using this website to defame or libel us, our employees or other individuals;
  • uploading files that contain viruses that may cause damage to our property or the property of other individuals;
  • posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

If we allow you to post any information to our website, we have the right to take down this information at our sole discretion and without notice.

Warranties and disclaimers

To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure.

We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.


Liability: To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

The use of the information on this website is at your own risk. MRM Pty Ltd ACN 601 609 732 trading as Dura Sales, its directors, shareholders, agents, employees, and other representatives will not, under any circumstances, be liable for any injury, damage, or loss (including consequential loss) arising out of or related to the use of the information on this website or provided by email.

Indemnity: You agree to indemnify MRM Pty Ltd ACN 601 609 732 trading as Dura Sales and its directors, shareholders, employees, agents and other persons involved for all losses, damages, fines, penalties, expenses and costs (including debt collection and legal costs) which arise out of or relate to your use of this website.

Jurisdiction and governing law: Your use of the website and these Terms are governed by the law of the State of Queensland and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in the State of Queensland, Australia, and the appeal courts therein, and waive any rights that you may have to challenge the appropriateness of the jurisdiction.